Learning Experience Manager | Imus
Core
Design, develop, and maintain training programs and materials for Team Leaders and Teammates to meet enterprise functional business requirements and operational needs.
Role type
Training Manager
Builds
Site-wide training initiatives, campaign-specific training programs, and development curricula for Team Leaders and Teammates
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project oversight, curriculum development, training program implementation, stakeholder communication, policy planning, testing tool development
Preferred skills
Adaptability to audience levels, technical knowledge of training content, calendar planning
Technologies
Google Workspace, MS Office
Responsibilities
Lead design and development of existing and new training applications; implement and enforce development team guidelines and processes; create and maintain training materials for campaign task mastery; propose and publish a year-long training calendar with quarterly objectives; plan total training policies, programs, and new testing tools; communicate with Operations Director, Operations Manager, and US counterparts
Seniority
Manager, supervisory level