Customer Operations & Inside Sales Representative
Core
Primary operational point of contact for assigned customers and distribution partners in Japan, owning the end-to-end customer relationship across Lead-to-Order and Order to Cash processes.
Role type
Customer Operations & Inside Sales Representative
Builds
Revenue forecast, order management, and customer communications for assigned accounts
Domain
Semiconductor, electronics, or high-tech industry
Required skills
Customer relationship management, demand signal analysis, order execution, escalation management, CRM proficiency, English and Japanese fluency
Preferred skills
FPGA sales process knowledge, high-touch technical sales experience
Responsibilities
Build and maintain strong customer relationships with procurement and planning personnel; Drive customer intimacy through proactive engagement with procurement and planning contacts; Provide proactive back-office support to Sales and FAE teams for specific assigned accounts; Work directly with end customers on orders, IP/Tools licensing, and design related inquiries; Manage escalation and exception requests on customer orders and supply; Coordinate sample requests and new product introduction (NPI) support; Collect, enter, and analyze demand signals to prepare consolidated sales forecast; Maintain accurate design registration for DDC and opportunity data in the CRM system; Ensure correct distributor margin is applied for each opportunity; Collaborate cross-functionally on contract/special agreement, agreements, pricing, and compliance activities; Prepare sales reports, pipeline updates, and account summaries; Support QBRs and territory/business reviews with data preparation and insights; Assist in onboarding new sales team members by providing training on internal tools and processes
