Automic Principal Support Engineer (ICB5)
Core
Provide omni-channel support and technical leadership for Automic Automation solutions, acting as a recognized in-house expert and driving AI-powered self-service initiatives.
Role type
Principal Support Engineer (IC)
Builds
AI-powered support tools, bots, and automated workflows for Broadcom's GCS division
Domain
IT Automation & Orchestration
Deliverable
production ML models
Required skills
Automic Automation, Linux, Java, SQL, Cloud platforms (AWS/Azure/GCP), Scripting (PowerShell/bash), Debugging, Mentoring
Preferred skills
Cloud certifications, Kubernetes, Terraform, Ansible
Technologies
Automic Automation, Automic Applications Manager, Automic Dollar Universe, Linux, Windows Server, Solaris, AIX, z/OS, PostgreSQL, Oracle, SQL Server, Docker, OpenShift, VMWare
Responsibilities
Resolve complex technical issues requiring in-depth data analysis; Mentor team members and lead knowledge management; Architect and implement AI-powered support tools; Influence product management on enhancements; Create lab environments to replicate customer issues; Provide rotational pager support.
Seniority
Principal, hands-on IC with strategic influence
