IT Vendor Performance & PMO Analyst
Core
Monitor IT vendor and internal partner performance against SLAs/OLAs/KPIs, support PMO activities, and ensure service delivery meets business expectations.
Role type
IT Vendor Performance & PMO Analyst
Builds
Digital Service Operations (DSO) governance, performance dashboards, and project execution support
Domain
Healthcare IT / Digital Operations
Deliverable
dashboards & analysis
Required skills
Vendor management, SLA/KPI/OLA monitoring, data analysis, reporting, Microsoft Excel, PowerPoint, project management methodologies
Preferred skills
Reporting/visualization tools, project management tools
Responsibilities
Monitor vendor performance against SLAs/OLAs/KPIs, maintain performance dashboards and scorecards, support governance meetings and track action items, analyze trends and operational risks, prepare executive-level performance summaries, assist in audit preparation and documentation management, track project deliverables and milestones, coordinate stakeholder communication
Seniority
Junior to Mid-level, hands-on IC
