Quality Control Lead (IT IA IM Program/Project Management Level II) - Government
Core
Lead quality control for mission-critical IT services for Intelligence Sector customers, ensuring ITSM compliance, SLA performance, and audit readiness.
Role type
Senior IC Quality Control Lead (IT Operations)
Builds
Enterprise IT operations quality posture and executive-ready quality reporting
Domain
Government Intelligence Sector / IT Service Management
Deliverable
dashboards & analysis
Required skills
Root cause analysis, SLA monitoring, audit readiness, ITSM process compliance, corrective action management, executive reporting, data trend analysis
Preferred skills
Government program support, audit preparation in regulated environments, system release validation, contractually governed service delivery
Technologies
ITSM tools, BI/reporting tools
Responsibilities
Translate operational data into actionable insights and recommendations; Monitor SLA performance and drive resolution of recurring issues; Perform root cause analysis for incidents and breaches; Maintain audit-ready documentation and evidence management; Lead ITSM process improvements for efficiency and cost savings; Produce daily, weekly, and monthly quality reports for leadership
Seniority
Senior, hands-on IC
