Customer Service Representative (m/w/d)
Core
Order processing and customer service representative managing the full order lifecycle from quote creation to order entry and invoicing for industrial paper processing machinery.
Role type
Customer Service Representative (Order Processing)
Builds
Commercial documents (quotes, order confirmations, proforma invoices) and coordinates delivery schedules for paper processing equipment.
Domain
Industrial machinery / Paper processing / Manufacturing
Deliverable
client delivery
Required skills
Order management, quote creation, invoicing, customer relationship management, ERP systems, MS Office, cross-functional coordination, claims handling, process improvement
Preferred skills
Key account management, additional foreign languages
Technologies
ERP systems, MS Office
Responsibilities
Create and track customer-specific documents including quotes and invoices; coordinate delivery dates with procurement, shipping, and production teams; handle customer complaints and claims in the spare parts area; support sales strategies through professional communication; collaborate with technical departments to implement individual customer requirements; track open accounts receivable.
Seniority
Mid-level, hands-on IC