Account Representative
Core
Provide direct line of support to customers as the key point of contact for supplier relationships, managing purchase orders, contractual agreements, and claims within the advanced composite materials manufacturing sector.
Role type
Account Representative (Customer Service & Order Management)
Builds
Customer service operations and order fulfillment for advanced composite materials
Domain
Manufacturing / Advanced Composites / Aerospace
Deliverable
client delivery
Required skills
ERP systems proficiency, data collection and analysis, contract review, cross-functional coordination, credit terms establishment
Preferred skills
Microsoft Office Suite (Excel with Macros, Word, PowerPoint), Internet proficiency
Responsibilities
Enter customer purchase orders and review contractual agreements, coordinate with internal functions to handle customer requests, supply required documents to new customers, initiate and maintain customer claims, collect and analyze customer data to identify market trends