IT Service Desk Analyst
Core
Provide IT support and resolve service desk queries for manufacturing sites and offices.
Role type
IT Service Desk Analyst
Builds
IT support services for internal users
Domain
Manufacturing / IT Operations
Deliverable
client delivery
Required skills
PC hardware maintenance and repair, Windows OS administration, server backup management, network user and email account administration, SLA-based ticket resolution
Preferred skills
Associate or bachelor's degree
Technologies
Windows OS, PC hardware, servers
Responsibilities
Record and resolve Service Desk queries within SLA targets, monitor and update the Service Desk system, set up and install new PC hardware and software, perform routine scheduled IT activities like server backups, administer network user IDs and email accounts
Seniority
Mid-level, hands-on IC
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