Specialty Reservations Representative
Core
Liaison between Avis Budget Group and high-profile corporate/prestige customers to retain and grow specialty rental business, resolving pre/during/post rental issues and generating revenue.
Role type
Senior IC customer service representative (specialty reservations)
Builds
Car rental reservations and ancillary services for corporate and prestige customers
Domain
Mobility / Vehicle Rental
Required skills
Customer relationship management, complex issue resolution, revenue generation, data entry, cross-selling, telephone communication, MS Office proficiency, independent work
Preferred skills
Work-from-home experience, negotiation skills, analytical skills
Responsibilities
Clarify and research customer needs for new and existing reservations, resolve customer complaints and inquiries, input customer data into company systems, coordinate reservations with field operations, process special handling requests, generate approximately $23M in revenue annually
Seniority
Entry-level to Mid-level, hands-on IC