Supervisor - Customer Service (Full-Time)
Core
Guide a team of Rental Sales Agents and deliver superior service by interacting with customers at the rental counter to complete bookings and answer inquiries.
Role type
Senior Rental Sales Agent (Supervisor)
Builds
Customer rental bookings and service experiences
Domain
Mobility / Car Rental
Deliverable
product features
Required skills
Active listening, leadership, procedural adherence, computer system proficiency, retail/hospitality/customer service experience
Preferred skills
Ability to work in a fast-paced environment, rotational roster availability
Technologies
Various computer systems for rental information input
Responsibilities
Establish customer car rental needs, assist with leadership duties, review add-on services, communicate rental procedures, complete rental bookings, answer customer questions
Seniority
Senior, hands-on IC with leadership duties