ServiceNow Workflow Solution Architect
Core
Lead end-to-end design and architecture of intelligent workflows, automation, and AI-assisted experiences on the ServiceNow platform.
Role type
Senior ServiceNow Workflow Solution Architect
Builds
Enterprise-scale workflow solutions for IT, HR, Finance, Security, and Business domains
Domain
IT Service Management / Enterprise Architecture / AI-driven Automation
Deliverable
production ML models | product features
Required skills
ServiceNow Flow Designer, IntegrationHub, Workflow Data Fabric, Zero-Copy Connectors, Now Assist for Workflows, JavaScript, GxP/SOX compliance, AI integration strategy
Preferred skills
Event-driven architectures, reusable workflow frameworks, enterprise architecture governance
Technologies
ServiceNow, Flow Designer, IntegrationHub, MID Server, REST/SOAP APIs
Responsibilities
Define workflow architecture standards and patterns; design enterprise-scale solutions; drive buy vs. build decisions; present designs to Architecture Councils; ensure regulatory compliance; design AI-guided task execution and human-in-the-loop workflows; architect data orchestration using Workflow Data Fabric; mentor junior team members
Seniority
Senior, hands-on IC with leadership
