Collections Specialist 2
Core
Point of contact for delinquent accounts, responsible for securing payments or payment arrangements from clients with overdue accounts.
Role type
Collections Specialist
Builds
Cash recovery from delinquent accounts
Domain
Consumer Credit Risk / Financial Services
Deliverable
client delivery
Required skills
inbound/outbound calling, debt collection, credit contract review, financial status analysis, federal collection law compliance, debt management system documentation, settlement negotiation
Preferred skills
analytical problem solving, attention to detail, assertiveness, empathy
Responsibilities
Answer high volume of inbound calls and generate outbound calls to delinquent clients; resolve delinquent accounts by collecting full amounts or establishing repayment plans; discuss financial status and determine reasons for non-payment; refer clients to other Consumer Credit Risk areas; maintain and document Debt Manager collection system; complete assigned administrative duties; negotiate settlements within department guidelines.