Retail Services Architect - LATAM
Core
Design and develop tailored service solutions for retail customers, including Break/Fix, Managed Services, and multi-vendor support models.
Role type
Pre-sales Services Architect
Builds
Global Services and Managed Services offerings for retail clients
Domain
Retail technology and unified commerce
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
service design, contract negotiation, P&L analysis, Break/Fix and Managed Services expertise, ITIL principles, global service delivery modeling, partner ecosystem collaboration, commercial acumen, service cost modeling, business case development
Preferred skills
TOGAF, ISO/IEC 20000 frameworks, retail technology industry experience, cross-functional global team collaboration
Technologies
NCR Voyix platform, multi-vendor hardware and software ecosystems
Responsibilities
Lead design of end-to-end service solutions, evaluate technical feasibility and profitability, manage internal approval for service proposals, negotiate and execute customer service contracts, collaborate on scalable multi-region delivery models, create reusable pre-sales assets, optimize commercial models, deliver accurate service design documentation, act as trusted advisor to stakeholders
Seniority
Senior, hands-on IC
