IT End User Support
Core
Provide comprehensive IT infrastructure and end-user support, ensuring reliable systems and secure operations for a global workforce.
Role type
IT End User Support Specialist
Builds
Reliable IT infrastructure and secure operations for retail and restaurant technology platforms
Domain
Unified commerce, retail, and restaurant technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software configuration, incident resolution, asset management, disaster recovery support, vendor coordination, system staging and restoration, Windows/macOS support
Preferred skills
CompTIA A+, Network+, Microsoft certifications
Technologies
Windows, Microsoft Office, macOS, iOS
Responsibilities
Deliver hands-on support for laptops, desktops, and engineering workstations; resolve incidents in accordance with SLAs; assist with antivirus protection, data backup, and compliance audits; provide white-glove support for senior leadership; maintain hardware inventories and manage stock levels; coordinate with vendors for repairs and warranty services; diagnose and repair hardware issues; configure and troubleshoot software across multiple platforms; assist with disaster recovery planning and testing; contribute to system upgrades and hardware refresh initiatives.
Seniority
Mid-level, hands-on IC