Administrative Assistant 2 - Counseling Services Front Desk
Core
Front desk and administrative support for Counseling Services, serving as the primary point of contact for students seeking mental health services.
Role type
Administrative Assistant 2 (Front Desk)
Builds
Scheduling appointments, managing client check-ins, and supporting crisis walk-ins for Counseling Services.
Domain
Higher Education / Mental Health Services
Deliverable
client delivery
Required skills
clerical and administrative support, maintaining records and files, data entry, typing, filing documents, multi-line phone operation, customer service, crisis response support, Microsoft programs proficiency
Preferred skills
customer service/reception experience, experience working with persons in crisis, strong organizational skills, multitasking
Responsibilities
Answering multi-line phones, scheduling appointments, checking in clients, assisting with urgent and crisis walk-ins, scanning confidential records, data entry, typing and filing documents, maintaining office areas, shredding confidential materials, assisting clinicians with groups and outreach activities, completing evening office closing procedures
Seniority
Entry-level