Student Worker - Office of Information Technology Support Center
Core
Frontline technical support technician for the Help Desk and Support Center, assisting students, staff, and faculty with troubleshooting via phone, chat, or in person.
Role type
Student IT Help Desk Technician
Builds
Maintains operational stability of university computing resources for the campus community
Domain
Higher Education / IT Support
Deliverable
client delivery
Required skills
technological troubleshooting, ticketing system management, research using knowledge bases, call handling and transfer
Preferred skills
customer service experience, familiarity with Microsoft Office, Microsoft Windows, Apple OSX/iOS
Responsibilities
Assist users with technological troubleshooting over phone, chat, or in person; Log interactions through ticketing system; Research solutions using available resources; Direct and transfer calls as Campus Operator
