IT Help Desk Engineer
Core
First point of contact for technical support, ensuring employee productivity and system stability through onboarding, equipment provisioning, and troubleshooting.
Role type
IT Help Desk Engineer
Builds
Internal IT support services for company employees
Domain
Enterprise IT Operations
Deliverable
client delivery
Required skills
macOS, Windows, iOS device support, Office 365 administration, Atlassian tools, Meraki administration, hardware and software installation/configuration/repair, system diagnostics, ticket management
Preferred skills
Master's degree, C-level interaction experience
Technologies
macOS, Windows, iOS, Office 365, Atlassian, Meraki
Responsibilities
Manage Help Desk tickets from intake to resolution, respond to issues via phone/email/chat, provide white-glove assistance including C-level support, streamline new-hire processes, document interactions for knowledge base, run diagnostics to resolve issues, install/modify/repair software and hardware, follow up to ensure customer satisfaction
Seniority
Mid-level, hands-on IC