Technical Support Engineer
Core
Resolve complex technical issues for industrial customers remotely and on-site while mentoring peers and leading technical escalations.
Role type
Senior IC technical support engineer (industrial software)
Builds
Customer support operations and technical resolution workflows for Fortune 100 industrial enterprises
Domain
Industrial software, operational technology (OT), and data infrastructure
Deliverable
client delivery
Required skills
software troubleshooting, project ownership, analytical skills, customer-facing excellence, technical problem-solving, written and verbal communication
Preferred skills
industrial software experience, SCADA, data historians, SQL, scripting languages, API/web services, mentoring
Technologies
AVEVA software portfolio, SCADA, data historians, SQL, APIs, web services
Responsibilities
Drive resolution of complex technical issues remotely and on-site; mentor junior team members; teach customers to maximize software value; analyze support data and trends; provide technical advice in cross-functional meetings; own projects to improve support processes
Seniority
Mid-level, hands-on IC with mentorship responsibilities