Team leder til Service Desk
Core
Lead a 24/7 Service Desk team monitoring and supporting the ERTMS signaling system for Banedanmark's railway infrastructure.
Role type
Service Desk Team Lead
Builds
24/7 monitoring and incident response for ERTMS signaling systems
Domain
Railway infrastructure / Signaling systems
Deliverable
client delivery
Required skills
Team leadership, operational coordination, incident management, technical problem-solving, process improvement, documentation management, IT technical tasks
Preferred skills
Experience with complex technical systems, knowledge of SAP, experience in railway systems, cross-cultural collaboration
Technologies
ERTMS, SAP
Responsibilities
Lead 8 Service Desk employees, ensure 24/7/365 staffing and shift planning, coordinate operations with the client (Banedanmark), document and follow up on incidents, drive continuous process improvements, maintain competency development plans
Seniority
Senior, hands-on IC with people management