IT Service Technician - Digital Monitoring Tech
Core
Remote monitoring and troubleshooting of railroad signaling and infrastructure systems, including electrical, electromechanical, and mechanical components.
Role type
Associate-level IT Service Technician (Industrial IoT & Railroad Infrastructure)
Builds
Railroad signaling diagnostic systems, remote monitoring solutions, and customer backend infrastructure
Domain
Railroad infrastructure, Industrial IoT, Electrical/Mechanical Systems
Required skills
Reading schematics and blueprints, electrical and electronics troubleshooting, Linux and Windows administration, computer networking basics, VPN connectivity, remote access technologies, incident management, technical writing
Preferred skills
Linux server administration, firewall configuration, network security, Sophos security products, railroad infrastructure knowledge, sensor technology, Atlassian suite (Jira/Confluence)
Technologies
Atlassian, Confluence, JIRA, Linux, Windows, VPN, Firewall, IoT, Sophos
Responsibilities
Remotely monitor railroad and infrastructure monitoring systems, provide customer technical support and manage incidents, administer Linux, Windows, networking, VPN, and databases, analyze data and prepare performance reports, investigate errors and troubleshoot electrical, electromechanical, and mechanical systems, install, commission, and support monitoring technologies in the field, maintain accurate records of incidents and service activities
Seniority
Associate, hands-on IC