Customer Response Leader
Core
Primary interface between customers and R&D, leading intake, prioritization, tracking, and resolution of customer requirements and technical issues to translate feedback into actionable product improvements.
Role type
Senior IC Customer Response Team Leader
Builds
Industrial automation and engineering products (data management, 3D design, HMI/SCADA)
Domain
Industrial Automation / Engineering Software
Deliverable
production ML models | product features
Required skills
Issue triage and classification, Cross-functional coordination, Root cause analysis, Issue tracking tools (Jira/Azure DevOps), HMI/SCADA system knowledge, English communication
Preferred skills
Technical support or customer success experience, DevOps/CI/CD familiarity, Industrial automation domain knowledge (Energy, Power, Manufacturing)
Technologies
Jira, Azure DevOps, HMI, SCADA
Responsibilities
Act as primary R&D contact for customer feedback and technical issues; Lead issue triage and prioritization; Coordinate cross-functional teams for problem resolution; Maintain feedback tracking mechanisms; Analyze feedback trends for product enhancements
Seniority
Senior, hands-on IC