Service & Support Manager Energiemanagement (m/w/d)
Core
Building, implementing, and evolving an effective service and support organization for energy management systems.
Role type
Service & Support Manager
Builds
Service and support organization for energy management systems
Domain
Energy management, building automation, facility management
Deliverable
client delivery
Required skills
Incident and problem management, support level coordination (L1-L3), escalation management, ticket system administration, workflow definition, team leadership, technical support, knowledge base optimization, service quality improvement
Preferred skills
Business administration or business informatics degree, multi-year experience in service/support management and team leadership
Technologies
JIRA, Azure DevOps
Responsibilities
Manage incident and problem management, coordinate support levels 1-3, oversee ticket system and workflows, train and support staff, optimize knowledge base and service quality, collaborate with product management and sales
Seniority
Manager, team leadership
