Support Account Manager JP
Core
Delivering unparalleled technical support and resolving highly intricate incidents for complex PLM software scenarios, acting as a strategic interface between customers and product development.
Role type
Senior Support Account Manager (Technical Lead)
Builds
Complex computer-aided engineering design or manufacturing processes for enterprise customers
Domain
Industrial software / Product Lifecycle Management (PLM)
Deliverable
client delivery
Required skills
Advanced expertise in a whole product domain, independent judgment, complex problem-solving, technical presentation, cross-functional collaboration
Preferred skills
Experience reviewing and consulting on complex projects, strong communication and persuasiveness
Technologies
Computer-aided systems, multiple design environments, advanced data exchange methodologies
Responsibilities
Interface with highest-level customer engineers to develop complex design processes, communicate software problems to product development, provide technical guidance on complex design techniques, lead junior engineers, deliver technical papers and presentations to customer management
Seniority
Senior, hands-on IC with leadership responsibilities