Technical Support Engineer I
Core
Deliver L1/L2 technical support for AVEVA's cloud-based industrial engineering solutions, resolving customer issues via phone, email, and ticketing systems while monitoring system alerts.
Role type
Level 1/2 Technical Support Engineer
Builds
Customer support operations for AVEVA CONNECT, E3D, P&ID, and other industrial software platforms
Domain
Industrial software / Engineering / Asset Management
Deliverable
client delivery
Required skills
Troubleshooting (network, OS, server), Cloud technologies (AWS, Azure), IT service management, Alert monitoring, Ticketing systems, Root cause analysis, Documentation
Preferred skills
AVEVA product ecosystem experience, Engineering software support, Conflict management, Multitasking
Technologies
AWS, Azure, Sentinel, Service Cloud, TCP/IP, DNS, VPN, Firewall, AVEVA E3D, AVEVA P&ID, AVEVA System Platform, AVEVA PI System
Responsibilities
Serve as first point of contact for global customer support requests; Monitor and respond to automated system alerts; Manage support queues and ensure timely resolution; Collaborate with regional/global teams for escalations; Partner with product teams on releases; Document operational procedures and knowledge base articles.
Seniority
Mid-level (3-5 years experience), hands-on IC