Platform Management Support Analyst (69062)
Core
Operational support and reporting for a key 3rd party platform, managing user access, licenses, procurement, and stakeholder engagement.
Role type
Platform Management Support Analyst
Builds
Operational support processes, usage dashboards, compliance reports, and vendor governance frameworks.
Domain
IT Service Management / Enterprise Applications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT Service Management, Application Support, L1/L2 Help Desk, process improvement, platform optimization, user onboarding, training, Monday.com, stakeholder management, executive reporting, KPI tracking, vendor relationship management, contract governance, invoice validation, risk management
Preferred skills
Product Owner experience, Vendor Management, Procurement, Operations support, Manages Services, international team collaboration
Technologies
Monday.com
Responsibilities
Process user access provisioning and deprovisioning; manage license allocation and procurement lifecycle; execute user onboarding and training sessions; create executive reports and platform usage dashboards; support vendor relationship management and contract governance.
Seniority
Mid-level, hands-on IC