Technical Support Senior Application Consultant – ERM / Marine
Core
Senior Application Consultant providing technical support, incident resolution, and customer guidance for AVEVA ERM and Marine software solutions.
Role type
Senior IC technical support consultant
Builds
Production support for ERM and Marine design software
Domain
Industrial software, Marine engineering design, Enterprise Resource Management
Deliverable
client delivery
Required skills
Incident resolution, defect reproduction, technical authoring, SQL database administration, cross-functional collaboration, mentoring
Preferred skills
AVEVA CONNECT/Dabacon knowledge, marine engineering design experience, network infrastructure concepts
Technologies
Oracle SQL, AVEVA CONNECT, Dabacon, cloud solutions
Responsibilities
Resolve support incidents and drive cases to conclusion; Reproduce and verify defects; Mentor junior engineers; Partner with R&D and Product Portfolio; Produce customer-facing documentation
Seniority
Senior, hands-on IC