Engineering Support Lead
Core
Lead engineering solutions support for PLM, PDM, CAD, CAM, and ERP systems, managing incidents and driving process improvements.
Role type
Senior Engineering Support Lead
Builds
Engineering solutions support infrastructure and documentation
Domain
Engineering & Manufacturing (Aerospace & Defense)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical documentation, knowledge management, strategic planning, continuous improvement, incident management, process enhancement, team leadership, mentoring, cross-functional collaboration
Preferred skills
Networking, virtualization, databases, enterprise systems, VMware, Azure, MS SQL, ServiceNow, ITAR compliance
Technologies
Azure, ERP, SQL, ServiceNow, VMware, Cloud, AI
Responsibilities
Provide support for engineering solutions including PLM, PDM, CAD, CAM, simulation, and related platforms; manage and resolve user incidents through the ticketing system; identify and implement process enhancements to improve operational efficiency; develop and maintain maintenance, upgrade, and support plans; partner with engineering and IT teams to strengthen communication and service delivery; build, train, and mentor a high-performing engineering solutions support team; maintain solution documentation, knowledge bases, and user training materials
Seniority
Senior, hands-on IC with leadership responsibilities