Manager, Professional Services
Core
Lead and manage a team of Professional Services staff to deliver identity security solutions, oversee project profitability, and act as a trusted advisor to enterprise clients.
Role type
Senior IC manager (professional services)
Builds
Identity security software implementations and service engagements for global financial, government, and pharmaceutical organizations
Domain
Cybersecurity / Identity Management / SaaS
Required skills
People management, project management, client relationship management, cross-functional partnership, financial oversight, strategic planning, team coaching, resource allocation, sales collaboration
Preferred skills
Experience with SaaS delivery practices, mentorship, continuous improvement
Technologies
SailPoint IdentityIQ, IdentityNow, Salesforce, Microsoft Project, Jira
Responsibilities
Manage team staffing, performance reviews, and career development; oversee project scoping, delivery, and profitability; serve as senior point of contact for client escalations; partner with sales on proposals and RFPs; coordinate with Resource Management Office; provide strategic updates to senior leadership
Seniority
Senior, hands-on IC
