Customer Success Manager
Core
Manage client retention and advocacy by ensuring tangible value realization through verified outcome delivery for identity security programs.
Role type
Customer Success Manager (Identity Security)
Builds
Identity security programs and access management solutions
Domain
Cybersecurity / Identity Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
client retention strategy, business consulting, technical communication, stakeholder management, project planning, relationship building, risk mitigation, revenue growth identification, customer advocacy
Preferred skills
outcome formulation, project management/delivery planning, experience with large implementers or integrators
Technologies
SailPoint platform, Salesforce, Gainsight, Tableau, ServiceNow
Responsibilities
Manage business relationships to achieve Verified Outcomes and Retention targets; compile engagement models for identity security programs; monitor account changes and client satisfaction; coach clients on identity management and compliance solutions; interface with delivery partners on project status; provide strategic updates to senior management; identify upsell/cross-sell opportunities; ensure customer renewal; cultivate customer advocates.
Seniority
Individual Contributor
