24/7 Japanese-speaking Service Desk Engineer (HCMC, Da Nang)
Core
Provide 24/7 technical support and troubleshooting for global users via a service desk.
Role type
Service Desk Engineer (L1)
Builds
IT service availability and user support
Domain
IT Operations / Service Management
Deliverable
client delivery
Required skills
Japanese (JLPT N2+), IT support troubleshooting, ticketing systems, incident management, SLA adherence
Preferred skills
Experience with knowledge articles, coordination with L2 teams
Responsibilities
Monitor application and system alerts, perform initial ticket triage, provide first-level troubleshooting, ensure timely incident acknowledgment and escalation, track and update ticket status, coordinate with L2 teams and stakeholders
Seniority
Mid-level, hands-on IC
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