CMDB Administrator - CMDB Operations + AI Agents Management
Core
Operate, govern, and continuously improve the Configuration Management Database (CMDB) while enabling AI agents and automation to reduce manual maintenance and improve data accuracy.
Role type
Senior ServiceNow CMDB Administrator with AI/automation focus
Builds
High-quality CMDB data supporting ITSM, ITAM, and SAM processes
Domain
IT Infrastructure Management / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow CMDB administration, CI lifecycle management, governance certification cycles, data quality remediation, Flow Designer, basic scripting, ACL configuration, change control management
Preferred skills
ServiceNow Discovery/Service Mapping, AI workflow configuration, human-in-loop automation design
Technologies
ServiceNow, Flow Designer, AI Agents
Responsibilities
Maintain CMDB operational health including CI classes, relationships, and lifecycle states; execute governance practices like certification cycles and exception management; configure and maintain AI-enabled workflows for CI enrichment and automated remediation; monitor and remediate data quality issues such as duplicates and stale CIs; ensure CMDB alignment with ITSM and ITAM processes
Seniority
Mid-Senior, hands-on IC