Technical Support Specialist - Curitiba Hybrid
Core
Provide technical support and triage for Unified Communications, VOIP, and networking issues for global partners and customers.
Role type
Unified Communications & Systems Specialist (Technical Support)
Builds
Support for Mitel portfolio and third-party UC frameworks
Domain
Telecommunications, Unified Communications, Networking
Deliverable
client delivery
Required skills
Windows Server administration, Active Directory/LDAP integration, PBX/VoIP/SIP concepts, troubleshooting and root-cause analysis, incident and problem management, knowledge base creation and maintenance
Preferred skills
Experience with Cisco, Mitel, Avaya, or Teams platforms, ISO20000 and ITIL framework knowledge
Technologies
Windows Server, Active Directory, LDAP, Cisco, Mitel, Avaya, Teams, PBX, SIP
Responsibilities
Serve as primary point for Incident & Problem Management, resolve incidents within service levels, provide workarounds for defects, engage partners professionally, document tickets, troubleshoot complex third-party integrated issues, support outside regular hours and travel to customer sites
Seniority
Mid-level, hands-on IC