Service Delivery Manager
Core
Strategic leadership and operational management of a hospital's Unify telephony environment to ensure reliable, secure, and high-quality voice communications supporting patient care and clinical operations.
Role type
Senior Service Delivery Manager (Healthcare Telephony)
Builds
Production voice communication systems and service delivery frameworks for hospital operations
Domain
Healthcare IT / Unified Communications
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise telephony, Unified Communications, Unify voice systems (OpenScape, OSV, OSCC, SBC, UC), Vendor management, Incident response, System lifecycle planning, Budgeting, Project management, Team leadership
Preferred skills
Hospital/healthcare IT environment experience, PMP certification, ITIL v4 certification, Contact Center Expert, Financial management, Contract management
Technologies
Unify OpenScape Portfolio, OSV, OSCC, SBC, UC, MS, DLS
Responsibilities
Strategic leadership and planning, Operational management, Vendor and partner management, Governance, security and compliance, Budgeting and reporting, Project management
Seniority
Senior, hands-on IC with leadership responsibilities