Service Delivery Manager
Core
Strategic leadership and operational management of a hospital's Unify telephony environment to ensure reliable voice communications supporting patient care and clinical operations.
Role type
Senior Service Delivery Manager (Healthcare Telephony)
Builds
Hospital voice communication systems and service delivery operations
Domain
Healthcare IT / Unified Communications
Required skills
Enterprise telephony, Unified Communications, Unify voice systems (OpenScape), Vendor management, Team leadership, Incident response, System lifecycle planning, Budgeting, Project management
Preferred skills
Healthcare IT environment experience, PMP certification, ITIL v4 certification, Financial management, Contract management
Technologies
Unify, OpenScape Portfolio, OSV, OSCC, SBC, UC, MS, DLS
Responsibilities
Strategic leadership and planning, Operational management, Vendor and partner management, Governance, security and compliance, Budgeting and reporting, Project management
Seniority
Senior, hands-on IC with leadership responsibilities
