IPT Voice Engineer (Cisco Unified Communications) - VOIS
Core
Manage incidents, perform change management, and maintain global enterprise IP Telephony (IPT) and VoIP infrastructure using Cisco Unified Communications solutions.
Role type
Senior IC IPT Voice Engineer (Cisco Unified Communications)
Builds
High-availability voice services for global enterprise customers
Domain
Telecommunications / IP Telephony
Required skills
Cisco Unified Communications, VoIP technologies, Incident resolution, Change management, SIP, H.323, MGCP, Voice gateways, IPCC/ICM environments, Performance monitoring
Preferred skills
CCNA/CCVP certification, Bachelor's degree in Engineering, Vendor coordination
Technologies
Cisco IPT, Cisco IPCC, Cisco ICM, SIP, H.323, MGCP
Responsibilities
Manage incidents across IPT/IPCC environments ensuring timely resolution; Perform change management activities including moves, adds, and deletions; Support configuration and implementation of Cisco voice solutions; Troubleshoot issues related to SIP, H.323, MGCP protocols and voice gateways; Carry out performance monitoring, trend analysis, and preventative maintenance; Maintain and enhance knowledge bases, documentation, and inventory systems.
Seniority
Mid-Senior, hands-on IC
