Engineer - Unified Communications Operations - PuneVOIS
Core
Provide advanced technical support, incident resolution, and operational optimization for Unified Communications and Voice over IP services in global enterprise environments.
Role type
Senior Unified Communications Operations Engineer
Builds
High-availability UC and VoIP services for Vodafone Group and partner markets
Domain
Telecommunications / Unified Communications
Required skills
SIP, RTP, Oracle SBC, GCP, IP networks, mobile networks, VOIP, IMS, GSM, LTE, virtualisation, cloud computing, scripting, automation
Preferred skills
Multinational environment experience, English B2–C1
Technologies
Oracle SBC, GCP, SIP, RTP, IMS, GSM, LTE
Responsibilities
Resolve complex customer incidents and manage P1/P2 root-cause analysis; Validate technical changes and prepare configurations for projects; Develop service monitoring through scripting and tools; Perform proactive health checks and technical audits; Support automation initiatives to improve stability; Manage end-to-end incident and problem management; Update knowledge and inventory databases.
Seniority
Senior, hands-on IC
