AM_POWER BI with Networking_Pune
Core
Unified Communications Operations Engineer delivering and supporting robust UC services, ensuring high availability and operational excellence for Vodafone's global customer base.
Role type
Senior IC Unified Communications Operations Engineer
Builds
Unified Communications services (voice and collaboration platforms)
Domain
Telecommunications / Unified Communications
Required skills
Unified Communications services, VoIP platforms, Networking fundamentals, SIP protocol, Virtualisation technologies, Scripting/Programming, Incident management, Change management, Power BI reporting, Service optimisation
Preferred skills
Automation, Technical audits, Continuous improvement, Mentoring
Technologies
Power BI, VoIP, SIP, Virtualisation
Responsibilities
Deliver reliable Unified Communications services and support operational stability; Manage incidents and changes in accordance with defined processes; Resolve reported incidents within agreed service level targets; Recommend and implement configuration improvements; Monitor service health and analyse operational trends; Develop and maintain Power BI dashboards and operational reports; Provide guidance and mentoring to first-line operational teams.
Seniority
Senior, hands-on IC
