Senior Analyst - Customer Support

MYS-Kuala Lumpur-Menara Prestige Level 31, MYFull-time2026-10-26 → 2026-11-09

Hybrid

Core

Deliver 24/7 application support and resolve technical inquiries for LSEG products (Workspace, DataScope, FX Trading, World Check) via phone, chat, and email.

Role type

Senior Analyst - Customer Support (Associate level)

Builds

High-quality service experience for LSEG customers and employees

Domain

Financial markets infrastructure and data

Deliverable

client delivery

Required skills

Troubleshooting, CRM usage, Escalation management, Process improvement, Analytical problem-solving, Product expertise

Preferred skills

Financial industry experience, IT industry experience, SaaS knowledge

Technologies

Workspace, DataScope, FX Trading, World Check, CRM systems

Responsibilities

Respond to enquiries in Indonesian, Malay, and English; Log and classify requests; Filter and handover complex issues; Oversee resolution progress; Update customers on outages; Escalate recurring problems; Identify process improvements.

Seniority

Associate

About lseg

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehens