Customer Success Manager
Core
Foster intimate relationships and act as a trusted advisor to customers using LSEG Workflow Solutions in Asset Management, Wealth Management, and Investment Banking to drive adoption, retention, and revenue expansion.
Role type
Senior Associate Customer Success Manager
Builds
Customer success plans, adoption strategies, and revenue expansion opportunities for financial services clients.
Domain
Financial Markets / Capital Markets
Deliverable
client delivery
Required skills
Financial markets knowledge (Equities, FX, Fixed Income), Capital Markets expertise, client relationship management, onboarding and training, data analysis, presentation skills
Preferred skills
CFA or CFA Candidate, MBA, strong external network in Wealth/Capital markets
Technologies
LSEG Workflow Solutions
Responsibilities
Develop and implement customer success strategy to drive revenue retention, monitor customer health and adoption metrics, deliver customised product demos, partner with sales leadership to provide customer insights, provide insights to Market Development and Customer Proposition, build strategic relationships to create LSEG advocates, participate in industry events.
Seniority
Senior Associate