Specialist - Customer Support with Japanese language
Core
Provide expert technical support and troubleshooting for complex issues affecting Refinitiv financial market data products, serving global clients.
Role type
Senior Associate technical support specialist (financial markets)
Builds
Consistent support experience and timely resolutions for Refinitiv products
Domain
Financial markets infrastructure and data
Deliverable
client delivery
Required skills
English fluency, Japanese fluency, Linux terminal proficiency, incident management, analytical thinking, troubleshooting, case management, technical communication, project management principles, Python or Shell scripting
Preferred skills
Basic understanding of financial markets, virtual team collaboration
Technologies
Refinitiv products, Linux, Salesforce CRM, Python, Shell scripting
Responsibilities
Troubleshoot and resolve customer issues remotely, interface with product support and development teams, provide technical advice to stakeholders, escalate major issues, assist with product implementation at customer sites, deliver technology training to customers, maintain client-site documentation, record interactions in CRM tools.
Seniority
Senior Associate