Analyst, System Support, Service & Quality
Core
Supports the sales and order management team in fixing system issues within ordering and quote-to-cash applications to ensure timely service delivery and reduce resolution times.
Role type
Associate-level system support analyst
Builds
Order-to-billing processes and client account management
Domain
Financial markets infrastructure and data
Required skills
Order management support, data interpretation, system troubleshooting, client communication, accuracy focus, prioritization, critical issue management
Preferred skills
SAP, Salesforce, Siebel knowledge, shift flexibility
Responsibilities
Support issues in the order to billing process, handle client concerns and nonconforming data issues, own system issue support for the order life cycle, resolve internal queries relating to quote/order issues and billing errors
Seniority
Associate, hands-on IC