Associate Customer Success Manager
Core
Associate Customer Success Managers connect clients to LSEG's portfolio of products and solutions, ensuring customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while providing scalable guidance throughout the customer's journey.
Role type
Senior Associate Customer Success Manager
Builds
Successful adoption and expansion of Refinitiv capabilities within assigned accounts
Domain
Financial markets infrastructure and data
Required skills
Relationship management, education, deep functional expertise, project management, technical skills, problem-solving, Microsoft Office proficiency
Preferred skills
Finance/Economics/Accounting/Computer Engineering background, Python interest, experience facilitating customer meetings, presentation skills
Responsibilities
Partner with clients to define business outcomes and deliver educational activities across the customer lifecycle; Demonstrate and educate new customers on content and technology tailored to their workflow; Monitor usage data, health gauges and growth opportunities to create actionable insights; Collaborate with product sales and account management when new business opportunities are identified; Ensure customers derive maximum value from their investment and utilize all licenses; Build, maintain and leverage strong relationships with business decision makers and users within each account
Seniority
Senior Associate