Technical Account Manager (Analyst)
Core
Main technical point of contact for LSEG customers, providing expert guidance on onboarding, certification, connectivity, and ongoing service adoption while coordinating readiness activities.
Role type
Senior Associate Technical Account Manager (Analyst)
Builds
Customer readiness, connectivity, and service adoption for member firms, data vendors, and independent software vendors.
Domain
Financial markets infrastructure and data
Deliverable
client delivery
Required skills
Customer relationship management, technical consultation, project coordination, analytical problem-solving, IT infrastructure and networking concepts, cross-functional collaboration
Preferred skills
Knowledge of financial markets (Equities, Exchange Trading, Market Data, Post Trade), electronic trading technologies, FIX Protocol, customer onboarding and certification processes
Technologies
FIX Protocol, IT infrastructure, networking
Responsibilities
Support Technical Account Managers in delivering high-quality service; provide functional support and technical guidance to customers; coordinate customer onboarding, connectivity, testing, and certification; produce and maintain customer-facing communications and documentation; gather and analyze customer service and usage metrics; collaborate with Product, Technology, and Support teams to deliver market and system changes.
Seniority
Senior Associate
