Technical Account Manager - Enterprise
Core
Strategic technical leadership role ensuring the long-term technical success of enterprise customers by aligning their goals with Plaid's solutions.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customer integrations, adoption of new technical features, and strategic roadmaps for enterprise clients.
Domain
Fintech / Financial Data Infrastructure
Required skills
Enterprise customer relationship management, technical strategy development, API and system architecture knowledge, stakeholder influence at executive levels, product feedback translation, incident escalation management.
Preferred skills
Experience with Postman, SQL, monitoring/logging platforms, deep understanding of financial connectivity products.
Responsibilities
Act as the primary technical expert for strategic enterprise customers; own post-sales technical strategy and roadmap alignment; proactively identify opportunities to optimize integrations and drive feature adoption; build and maintain relationships with technical stakeholders from engineers to CPOs/CTOs; translate customer feedback into product insights for internal teams; serve as the escalation point for technical incidents; collaborate to define and deliver quarterly technical account goals.
Seniority
Senior, hands-on IC with strategic influence