Technical Onboarding Specialist
Core
Technical owner of new customer onboarding, configuring complex accounts, migrating data, and integrating systems for field service SaaS users.
Role type
Senior IC Technical Onboarding Specialist
Builds
End-to-end customer onboarding workflows, data migrations, and API/integration setups for field service teams
Domain
SaaS / Field Service Management
Required skills
Technical account configuration, data migration, API integration, API debugging, SQL/data querying, defect documentation, cross-functional collaboration, customer training, time management
Preferred skills
Field service industry experience, SMB SaaS background, VoIP/telephony knowledge, franchise/multi-location setup experience, CRM/BI tooling proficiency
Technologies
REST APIs, webhooks, SQL, HubSpot, JIRA, Fullstory
Responsibilities
Lead technical onboarding sessions and configure accounts end-to-end; Plan and execute data migrations from legacy systems; Set up and troubleshoot integrations and API connections; Design in-product solutions for complex workflows; Audit configurations and fix misconfigurations; Diagnose and document technical issues to drive root-cause fixes; Conduct technical discovery and manage the full customer journey through HyperCare
Seniority
Senior, hands-on IC