Manager, Claims Operations
Core
Lead and manage property claims operations employees to investigate, evaluate, and negotiate claims while ensuring process improvements and risk compliance.
Role type
Manager, Claims Operations
Builds
Property claims resolution and operational efficiency for USAA members
Domain
Insurance / Property Claims
Deliverable
client delivery
Required skills
Claims handling, team leadership, operational risk management, process improvement, data analysis, regulatory compliance, hiring and coaching
Preferred skills
Catastrophe claims experience, Xactimate/Xactanalysis proficiency, CPCU designation
Technologies
Xactimate, Xactanalysis, Xact Contents, Claims Xperience
Responsibilities
Inspect and review quality of claim files; coach and develop claims employees; identify opportunities to improve operational effectiveness; monitor work for adherence to guidelines; handle escalations and make policy-based decisions; ensure effective identification and control of business risks
Seniority
Manager, hands-on leadership