Manager, Claims Operations - Property Claims
Core
Manage property claims operations employees to investigate, evaluate, and negotiate claims while driving process improvements and operational risk management.
Role type
Manager, Claims Operations
Builds
Property claims resolution processes and member service outcomes
Domain
Insurance / Property Claims
Required skills
Claims handling, team leadership, process improvement, operational risk management, regulatory compliance, data analysis, hiring and coaching
Preferred skills
Property claims contract interpretation, case law knowledge, residential construction experience, catastrophe claims handling, Xactimate/XactAnalysis/XactContents proficiency, CPCU designation, military experience
Technologies
Xactimate, XactAnalysis, XactContents
Responsibilities
Inspect and review quality of property claim files; coach and develop claims employees; identify opportunities to improve operational effectiveness; manage workload volumes and staffing; monitor work for adherence to guidelines; handle escalations and make policy-based decisions; ensure risks are identified and controlled in accordance with policies.
Seniority
Manager, hands-on leadership