Manager, Claims Operations-Property
Core
Manage and lead a team of property claims operations employees to investigate, evaluate, and negotiate claims for members, ensuring process adherence and operational effectiveness.
Role type
Manager, Claims Operations (Property)
Builds
Property claims resolution workflows and member service outcomes
Domain
Insurance / Property Claims
Deliverable
client delivery
Required skills
Claims handling, team leadership, process improvement, operational risk management, regulatory compliance, data analysis, hiring and coaching
Preferred skills
Property claims experience (Homeowners/Dwelling), water loss claims management, residential construction knowledge, Xactimate/XactAnalysis proficiency, CPCU designation
Technologies
Xactimate, XactAnalysis, XactContents
Responsibilities
Inspect and review quality of claim files; coach employees on claims handling and process engagement; identify opportunities to improve operational effectiveness; manage workload volumes, staffing, and training; monitor work execution and adherence to guidelines; handle escalations and make policy-based decisions; lead organizational process changes and risk control initiatives
Seniority
Manager, hands-on leadership