Front Line Manager – Property Claims
Core
Lead a team of frontline property claims handlers to ensure exceptional customer outcomes, operational excellence, and business performance.
Role type
Senior Front Line Manager (Property Claims)
Builds
Property claims operations and customer service delivery
Domain
Insurance / Property Claims
Required skills
Property Claims expertise, team leadership, coaching, performance management, change management, risk management, data analysis, financial acumen, fraud detection, process improvement
Preferred skills
Call Centre experience, First Notice of Loss (FNL) experience, Catastrophic Event experience, Personal Property insurance technical competency
Technologies
Excel, Word, PowerPoint, Outlook
Responsibilities
Identify, assess, develop, and retain top talent; provide coaching and training; lead change initiatives; use data to drive performance improvements; manage claims risks and ensure compliance; participate in Quality Assurance programs; identify root causes of process failures; articulate business objectives and strategy.
Seniority
Senior, hands-on IC with leadership responsibilities