Front Line Manager – Property Claims
Core
Lead the day-to-day operation and development of a team of frontline property claims handlers, focusing on customer outcomes, team performance, and operational excellence.
Role type
Front Line Manager (Property Claims)
Builds
Property claims handling processes and customer service delivery
Domain
Insurance / Property Claims
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Property Claims expertise, team leadership, coaching, performance management, change management, risk management, data analysis, financial acumen, fraud detection, process improvement
Preferred skills
Call Centre experience, First Notice of Loss experience, Catastrophic Event experience, Personal Property insurance technical competency
Technologies
Excel, Word, PowerPoint, Outlook
Responsibilities
Identify, assess, develop, and retain talent; provide coaching and training; lead change initiatives; use data to drive performance improvements; participate in Quality Assurance; mitigate claims risks; improve customer journeys and claims processes
Seniority
Manager, hands-on leadership