Contact Center Voice Engineer - Mid Level
Core
Design scalable IT system infrastructure, implement system changes, and automate service delivery for Cisco contact center platforms supporting millions of member interactions.
Role type
Mid-level IC Voice Infrastructure Engineer
Builds
Production contact center infrastructure, automation tooling, and monitoring systems
Domain
Telecommunications / Contact Center Technology
Required skills
Cisco UCCE architecture, troubleshooting, log analysis, SQL, CTI integrations, REST APIs, SIP/VoIP protocols, Python/Go development, Infrastructure-as-Code
Preferred skills
AWS fundamentals, cloud technology, DevOps mindset
Responsibilities
Design scalable IT system infrastructure, resolve complex technology production issues, analyze outages, develop software defined infrastructure in CI/CD pipelines, mentor junior engineers
Seniority
Mid-level, hands-on IC
