Director, Business Process Ownership - Member Value
Core
Lead a team responsible for end-to-end ownership, governance, and continuous improvement of assigned business processes to ensure operational effectiveness and compliance.
Role type
Senior management business process owner
Builds
Optimized business processes and performance metrics
Domain
Insurance operations / Military community services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process execution, process engineering, risk management, team leadership, Agile/Six Sigma/Lean methodologies, performance metrics analysis, regulatory compliance
Preferred skills
Six Sigma or Lean optimization, Insurance operations knowledge, JIRA/Clarity workflow documentation, RCSA/PRCI principles, US military experience
Technologies
JIRA, Clarity
Responsibilities
Lead team focused on process ownership and business result improvement; Align with enterprise partners to define backlog and secure funding; Define and evaluate performance metrics; Ensure risk mitigation and control implementation; Collaborate on process design using Agile, Six Sigma, Lean, and Waterfall; Manage team recruiting, development, and performance; Drive continuous process improvement efforts.
Seniority
Director, hands-on management
